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HVAC Warehouse Direct

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Privacy Policy

Privacy Policy

At HVAC WAREHOUSE DIRECT we value the trust that our customers place in us when visiting our website, giving us personal information and placing orders on our website. In alignment with our company core values of integrity, honesty, technical expertise and commitment to customer service, we endeavor to process, handle and manage customer information with the respect, responsibility, security and professionalism that our customers deserve. This Privacy Policy describes what personal information we collect, how we collect it and how it is used.

Type of information collected

Personal information refers to information that specifically identifies the customer as an individual. We collect information when you interact with our website in such instances as browsing or creating an account, when you place an order or contact customer service. Information is also retained when you enter a contest, participate in a survey or promotion and when you sign up for e-mail updates, newsletters or other promotional materials. While we do limit the information we collect, this information is necessary to process and track orders, as well as communication and enhancing the customer's experience. The information we collect includes:

  • Name
  • Mailing / Billing Address
  • Telephone / Cell Phone Number
  • Fax Number
  • E-mail Address
  • Transaction Information
  • Payment information - Credit Card, PayPal information

Use of collected information

At HVAC WAREHOUSE DIRECT we want our customers to have the best possible shopping experience. From the time you first visit our website, throughout your browsing, placing your order, and through the delivery of your merchandise we want to make your experience as smooth, pleasant and gratifying as possible. For us to achieve this goal it is necessary for us to collect some personal information which will be used in the following ways:

  • To confirm, process and track orders
  • Provide requested products and services
  • Communicate status updates or clarify transaction information
  • Deliver merchandise
  • Customize shopping experience
  • Respond to customer service inquiries
  • Identify product preferences
  • Improve our merchandise selection
  • Administer payment
  • Administer promotions
  • Comply with applicable laws, legal procedures, regulations and statutes


Like most websites, HVAC WAREHOUSE DIRECT uses cookies. A cookie is a very small text file that is generated and placed on a visitor's computer by web page servers. A cookie is not an executable program. They cannot read the contents of a hard drive or collect personal information. It's like a tiny, encoded ID tag that contains the url of the server that created it, lifetime and a random number. The purpose of a cookie is to enhance a customer's shopping experience by remembering movement within the site, selections, and preferences, making the interaction faster and more efficient. The aggregate non-personal information that is collected is demographic in nature and used only to improve our website and the customer's shopping experience.


E-mail is used for contact purposes regarding processed orders and for distribution of updates, pertinent product information and newsletters. While order related communications are necessary, newsletters will only be sent if the customer signs up for it. Subscribers can opt out at anytime.

Third party sites and information sharing

HVAC WAREHOUSE DIRECT does not sell, rent, trade or otherwise share customer's personal information except when necessary. Personal information is provided to affiliates, subsidiaries or third parties for the purpose of processing the order and completing the transaction and for legal purposes when required by law.

Third party links on our website are not subject to our privacy policy. These linked sites are independent and are subject to their policies and procedures.

Securing the information

HVAC WAREHOUSE DIRECT processes and stores personal and transaction information on secured network servers. Information is transmitted via Secure Socket Layer (SSL) Technology. We do not decrypt or store any financial or credit card information.

Policy Changes

This privacy policy is subject to change and updating. Customers are urged to review this policy periodically.


Updated April 7, 2014